We are open to serve you during the Covid-19 Pandemic!

Covid-19 Protocols:

*Masks are required while inside our hospital.*

In order to keep everyone safe we have instituted the following protocols and services:

  • Curbside Service
  • Drop-Off Appointments
  • Telemedicine Appointments (for established patients only).
  • Enhanced Cleaning- Our cleaning protocols have always been robust, and we have increased our cleaning even more to protect our clients, patients, and staff.
  • Hand sanitizer is available throughout our hospital for you to use during your visit. If you can’t find any, please ask, and we will get it for you.
  • We have limited the number of people present in our hospital at a given time.

Please reschedule your appointment if you have a pending Covid-19 test or if in the past 10 days you have:

  • Tested positive for Covid-19
  • Had a fever, sore throat, or flu-like symptoms
  • Traveled or been in contact with someone with Covid-19

We appreciate your patience and cooperation in keeping everyone safe and healthy!

Monte Vista Animal Hospital Policies

Here are our policies which help keep our practice running smoothly, and also make your experience with us as good as possible.

Veterinary Hospital Policies

Appointment Policy
To allow ample time for all patients and scheduled surgical procedures, we operate by appointment only. Emergencies during office hours are seen as they arrive. If possible, please call ahead so that we can be best prepared to help your pet.

For your convenience, drop-off appointments are available. A ‘drop-off’ means you bring your pet at the time that works best for you and leave them with us for a couple of hours. The doctor will examine your pet while they are here. After the doctor examines your pet, if they feel any further diagnostics or treatments are needed, they will call you to discuss the plan and give you an updated estimate. The doctor or a licensed technician will go over any findings and discharge instructions when you pick your pet up that same day.

For the safety of all animals in our care, we require that all vaccinations be up-to-date.

Patient Arrival Policy
We make every effort to make our patients feel comfortable during visits. However, they may still be uneasy about new people, new surroundings, and other pets. For your protection and that of others, we ask that all animals be placed on a leash or in pet carriers before entering the waiting area or exam rooms.
Payment Policy
We require full payment at the time that services are rendered. For your convenience, we accept Visa, MasterCard, Discover, American Express, cash, and personal checks. We also offer Care Credit.
Cancellation Policy
We ask that 24-hour advance notice be given for any cancellations.
Respect Policy
We empathize that many circumstances requiring a visit to the veterinarian occur with stress, anger, fear, and frustration. Our patients and clients are of paramount importance to us, and we cherish them deeply. Our team is also dear to us and a valued part of the Monte Vista Animal Hospital Family. We WILL NOT tolerate ANY abusive, threatening, or violent behavior towards our Doctors or staff. We ask that our clients conduct themselves with decorum and respect while in our hospital. Anyone violating this policy will be discharged from our practice immediately. We also hold our team to the same standards of behavior.

Our hospital administrator, doctors, and team are always here to listen with open arms and open hearts and to address any issues that may arise.

Privacy Policy
We do not collect or give out any information to any third-party vendors or internet businesses.

No information will ever be disclosed to outside parties from our website hosting company or us.

It’s that simple! We strictly adhere to this policy.

Monte Vista Animal Hospital recognizes the importance of protecting the personal privacy of its clients, its patients, and those individuals who simply visit our site.

Your privacy is also protected in our hospital. At no time is any information given out about the client or the pet without the consent of the owner.