Monte Vista Animal Hospital Policies

Here are our policies, which help keep our practice running smoothly, and make your experience with us exceptional.

Appointment

Veterinary Hospital Policies

Appointment Policy

To allow ample time for all patients and scheduled surgical procedures, we operate by appointment only. We also provide emergency services for patients of record during business hours; please call ahead in case of emergencies.

For your convenience, we offer scheduled drop-off appointments. A ‘drop-off’ appointment means you can schedule a time to bring in your pet and leave them with us for a few hours. After the doctor examines your pet, we will call you to discuss diagnostic and treatment recommendations, and provide you with an estimate. The doctor or a licensed technician will go over any findings and discharge instructions when you pick up your pet on the same day.

For the safety of all animals in our care, we require that all vaccinations be up-to-date.

Patient Arrival Policy
So that we may provide the best care for your pets, please arrive on time for your appointment. Appointments arriving more than 10 minutes late may be rescheduled. If it becomes necessary to cancel or change your appointment, please provide 24 hours notice. For your protection and that of others, we ask that all pets be placed on a leash or in pet carriers before entering the hospital.
Payment Policy

We require full payment at the time that services are rendered. For your convenience, we accept Visa, MasterCard, Discover, American Express, CareCredit, cash, and personal checks.

Cancellation Policy
We ask that 24-hour advance notice be given for any cancellations.
Respect Policy

We empathize that many circumstances requiring a visit to the veterinarian occur with stress, anger, fear, and frustration. Our patients and clients are of paramount importance to us, and we cherish them deeply. Our team is also dear to us and a valued part of the Monte Vista Animal Hospital Family. We WILL NOT tolerate ANY abusive, threatening, or violent behavior towards our Doctors or staff. We ask that our clients conduct themselves with decorum and respect while in our hospital. Anyone violating this policy will be discharged from our practice immediately. We also hold our team to the same standards of behavior.

Our hospital administrator, doctors, and team are always here to listen with empathy and address any issues that may arise.

Privacy Policy
Monte Vista Animal Hospital recognizes the importance of protecting the personal privacy of our clients, our patients, and visitors to our website and hospital.

Your information will never be disclosed to outside parties by our website hosting company.

Your privacy is also protected in our hospital. At no time is information disclosed about our clients or patients, unless sharing your pet’s medical records with another trusted veterinarian providing care for your pet.

It’s that simple! We strictly adhere to this policy.