Monte Vista Animal Hospital Policies

To allow ample time for all patients and scheduled surgical procedures, we operate by appointment only. Emergencies during office hours are seen as they arrive. If possible, please call ahead so that we can be best prepared to help your pet.

For your convenience, drop-off appointments are available. A ‘drop-off’ means you bring your pet at the time that works best for you and leave them with us for a couple of hours. The doctor will examine your pet while they are here. After the doctor examines your pet, if they feel any further diagnostics or treatments are needed, they will call you to discuss the plan and give you an updated estimate. The doctor or a licensed technician will go over any findings and discharge instructions when you pick your pet up that same day.

For the safety of all animals in our care, we require that all vaccinations be up-to-date.

We make every effort to make our patients feel comfortable during visits. However, they may still be uneasy about new people, new surroundings, and other pets. For your protection and that of others, we ask that all animals be placed on a leash or in pet carriers before entering the waiting area or exam rooms.

We require full payment at the time that services are rendered. For your convenience, we accept Visa, MasterCard, Discover, American Express, cash, and personal checks. We also offer Care Credit.

We ask that 24-hour advance notice be given for any cancellations.

We empathize that many circumstances requiring a visit to the veterinarian occur with stress, anger, fear, and frustration. Our patients and clients are of paramount importance to us, and we cherish them deeply. Our team is also dear to us and a valued part of the Monte Vista Animal Hospital Family. We WILL NOT tolerate ANY abusive, threatening, or violent behavior towards our Doctors or staff. We ask that our clients conduct themselves with decorum and respect while in our hospital. Anyone violating this policy will be discharged from our practice immediately. We also hold our team to the same standards of behavior.

Our hospital administrator, doctors, and team are always here to listen with open arms and open hearts and to address any issues that may arise.

We do not collect or give out any information to any third-party vendors or internet businesses.

No information will ever be disclosed to outside parties from our website hosting company or us.

It’s that simple! We strictly adhere to this policy.

Monte Vista Animal Hospital recognizes the importance of protecting the personal privacy of its clients, its patients, and those individuals who simply visit our site.

Your privacy is also protected in our hospital. At no time is any information given out about the client or the pet without the consent of the owner.