Frequently Asked Questions in West Reno, NV
From what to expect at your visit to how to request records or refill prescriptions, our frequently asked questions section covers the essentials.
Monte Vista Animal Hospital FAQs
Do you take emergencies?
We accommodate emergency cases for established patients during our regular business hours. Please call us before coming in so we can prepare. After hours, we refer to the Animal Emergency & Specialty Center.
Are you accepting new clients?
Yes! We welcome new dogs and cats to our practice. Please call us at (775) 870-1800 or book an appointment online to get started.
How do I schedule an appointment?
You can book appointments via phone, email, or through our PetDesk online scheduling system.
Do you offer overnight or 24-hour care?
No. We provide daytime hospitalization only. Pets requiring overnight care are referred to a trusted 24-hour facility.
What types of pets do you treat?
We are a full-service hospital for dogs and cats only.
What is your approach to surgery and anesthesia?
We follow AAHA standards with advanced anesthetic monitoring and individualized pain management for every surgical patient.
Do you offer flea, tick, and heartworm prevention?
Yes. We carry a full range of preventives and recommend annual testing and year-round protection for all dogs and cats. Learn more about our parasite prevention services. Other preventatives are offered through our online store at competitive prices.
What forms of payment do you accept?
We accept major credit cards, CareCredit, and other flexible payment options. Visit our Payment Options page for full details.
Do you offer online pharmacy services?
Yes, we offer convenient access to competitively priced medications and preventives through our online store. Home delivery available.
What is your cancellation or no-show policy?
Please provide at least 24 hours’ notice if you need to cancel or reschedule an appointment. This allows us to better serve all our patients.